COVID-19 Line Extension Customer Assistance Program

17 AUGUST 2020 - Link to Details

The Line Extension Customer Assistance Program (“LECAP”) provides up to $3000 in assistance to qualifying and eligible consumers who seek to extend telecommunications lines to their homes. Hundreds of Vermonters without 25/3 Mbps broadband service live just beyond the reach of current cable and other Internet Service Providers’ networks. 

The LECAP program is available to Vermonters who can demonstrate a COVID-19–related need, such as remote learning/telehealth/telework, lack of a minimum of 25/3 broadband internet service, and are “near net” for a cable video provider or other Internet Service Provider.  Consumers must request the line extension from the appropriate service provider and also apply for the line extension financial assistance program from the Department of Public Service.  Approval will be based on need, cost-effectiveness, and site-appropriateness of the line extension.  Payments from this program will be made by the Department directly to the service provider on behalf of the consumer.

LECAP contributions may not exceed $3000 per resident, per physical address.  If the consumer portion is less than $3000, the LECAP contribution may pay for the entire line extension. The consumer is responsible for costs attributable to the consumer’s line extension in excess of $3000.  Five hundred dollars of the $3000 LECAP credit may be applied to customer service drops beyond 300 feet.  Reoccurring monthly charges, equipment, and other charges or fees are not eligible for LECAP. The credit may not be used to cover the service provider’s share of the cost. Applications received under LECAP will be reviewed by the Department on a rolling basis. Please find more information in the LECAP Guidelines document. Limited funds are available. Find more information about cable line extensions, including an online calculator to estimate costs using the cost sharing formular in Public Utility Commission rule 8.313, on the Department's Cable Line Extensions webpage.

To apply online you must have the line extension estimate from a participating cable or internet provider. Download and complete the application form.  Save the form to your computer. Upload the completed application and the line extension estimate via the Telecom Contact Form.  Applications with estimates may also be sent by email to or by mail to 112 State Street, Montpelier, VT 05620-2601.

Please see the LECAP FAQ for the answers to the most commonly asked questions.  Consumers may call the Department at 1-800-622-4496 to ask further questions or contact the Department by emailing; or by using the online contact form.